Once we get your order, we then begin processing which can sometimes take 1-7 business days*. We then send your product out and e-mail (or text) you a tracking code, so that you can know where your product is at all times (this is additional to the shipping time).
We are seeing some delays in countries that have been impacted by COVID-19. Please rest assured that packages are still being delivered, we ask for your patience in these cases.
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Independence Day, Labor Day, and Christmas
If no one is home, the mailman will leave a collection slip and the item will be left at your nearest post office.
We always aim to make sure our customers love our products, but if you do need to cancel or change your order, please contact customer service at email@example.com before your order has been shipped.
Please note, shipped orders cannot be changed or canceled, you can only return your item after delivery for a refund or an exchange by following our Refund Policy.
In order to protect our customers, your order may be flagged or canceled due to Fraud alerts from our e-commerce fulfillment software. If an order is suspected of Fraud, our system will flag it as medium or high risk and further cancel the order.
This could happen if our system was unable to verify the billing information that was entered on the order. If the Billing Address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled. Your order may also get flagged or canceled if you have made too many payment attempts.
If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
For customer service inquiries only, please E-mail firstname.lastname@example.org
We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.
No, but by setting up an account, you become a SiLemont VIP member and have easy access to order and shipping information. You will also be added to our email list for exclusive updates in the future.
To reset your password, go to https://silemont.com/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: https://silemont.com/account/login
Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.